Returns
Return Policy for Medical Products
At Linen Plus, we prioritize the safety and satisfaction of our customers. Due to the sensitive nature of medical products, our return policy is designed to ensure the highest standards of hygiene and quality.
Non-Returnable Items:
All medical products are non-returnable unless they are defective or expired. This policy helps us maintain strict health and safety standards, ensuring that every product you receive is in pristine condition.
Defective or Expired Products:
If you receive a product that is defective or has expired, we are committed to resolving the issue promptly. Please contact our customer service team for assistance.
How to Request a Return for Defective or Expired Products:
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Contact Us: Send an email to our customer service team at customerservice@linenplus.ca. Please include your order number, a description of the issue, and any relevant photos, if applicable.
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Assessment: Our customer service team will assess the information provided and may request additional details if necessary.
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Return Authorization: If the product is confirmed to be defective or expired, you will receive a return authorization along with instructions on how to return the item.
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Replacement or Refund: Once we receive the returned item, we will process a replacement or a refund, depending on your preference and product availability.
Important Notes:
All medical product return requests must be made within 7 days of receiving the product.
Only products that are defective or expired will be eligible for return.
Please ensure the product is securely packaged for return to avoid any damage during transit.
Thank you for your understanding and cooperation. We provide you with high-quality products and exceptional customer service. If you have any questions or need further assistance, please do not hesitate to reach out to us at customerservice@linenplus.ca
