Kilotech 11 lb Digital Portion Control Scale

1. General Returns

• Return Window: Standard, regularly stocked food‑service equipment may be returned within 30 days of receipt, provided the item is unused and in its original packaging.
  

• Refund Method: A credit will be issued to the original method of payment upon receipt and inspection of the returned item.
  

• Shipping Charges: Shipping fees are not refundable and will be deducted from the refund. Return shipping costs—including any duties, taxes, or brokerage fees—are the responsibility of the customer.
  

2. Non-Returnable Items

• Custom or Special Order Items: Customized or special‑order products and items shipped directly from the manufacturer/supplier cannot be returned.
  

• Scratch & Dent / Used / Demo Items:All sales are final for these categories. No returns or exchanges.
  
  

3. Restocking Fees

• Commercial Customers: A restocking fee of 20% of the item’s cost applies.
  
  

• Residential Customers: A restocking fee of 30% of the item’s cost applies.
  
  

4. Defective or Incorrect Items

• Defective Goods: If the item is defective, contact Linen Plus within 5 business days of receipt to initiate a return process.
  
  

• Incorrect Item Received: Please contact us immediately. We'll provide a prepaid return shipping label. Do not ship the item back without authorization, as we cannot guarantee reimbursement for unauthorized shipping costs.
  
  

5. Order Cancellations & Modifications

• Orders are processed promptly, and while we strive to accommodate changes or cancellations, we cannot guarantee this once the order is in processing or shipping stages. Please contact us immediately—preferably before shipment is initiated.
  
  

6. How to Return

1. Reach out to our Customer Care team (see below) to request a Return Merchandise Authorization (RMA), or complete the designated form if applicable.

2. Once authorized, securely package the item (including all original materials and documentation) and ship it to the address provided by Linen Plus.

3. Returns will be inspected upon receipt. If eligible, a refund (minus applicable restocking or shipping fees) will be processed to your original payment method.

7. Contact Information for Returns & Support

• Email: [email protected]

• Phone: 1‑855‑469‑5353

• Please include your order number and a brief description of the return reason when contacting us.

Quick Reference Table