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Terms & Conditions

Website Terms of Use

Access to and use of the Linen Plus website (referred to as the 'Website') is governed by the following terms and conditions. By utilizing the Website, you are accepting all of these terms and conditions, which may undergo periodic updates without prior notice. We strongly recommend regularly reviewing this page to stay informed about any modifications. If you do not wish to be bound by these Terms, please refrain from accessing or using the Website. For any inquiries regarding these Terms, please reach out to us at [email protected]. 


About this Website


  • Linen Plus website is owned and operated by Linen Plus Inc. Corporate registration No. 802987438.

  • The goods and services described in this website are available from Linen Plus Inc. (unless the goods or services are specified as “marketplace”), and will be available for you to make an offer to Linen Plus Online via the website to purchase at the specified price on or before the end date specified in a current catalogue, or until otherwise removed from the website or as specified, and where Linen Plus accepts your offer, Linen Plus Online will sell the goods or services to you in accordance with the Term and Conditions of Sale and any Catalogue Terms.

  • and is intended only for use by Canadian and US commercial customers, respectively.

  • inventory is connected with our distribution centres across Canada & United States. Products that do not show stock quantities are special order items with extended delivery lead time.


Website Content

Linen Plus has made every effort to ensure the accuracy and timeliness of all information, graphics, audio, video, and other elements featured on this site (referred to as 'Content') at the time of publication. However, Linen Plus does not guarantee or warrant the accuracy or completeness of the Content and is not responsible for any errors, omissions, or imperfections. Please note that the colors of products displayed on this Website may not accurately represent the true color of the item, depending on the resolution of your screen. 



Your Use of the Website


  • You agree to use this website only for purposes that are permitted by these Terms, any applicable law or regulation and/or generally accepted practices or guidelines.

  • You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.

  • You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.

  • Linen Plus Online may stop (temporarily or permanently) providing access to this website to you, or to guests or members generally, at its discretion and without prior notice to you.

  • Linen Plus Online may in its sole discretion restrict your access to this website. If Linen Plus Online does this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. Linen Plus Online will not be liable to you or any third party for doing so.

  • As electronic websites are subject to interruption or breakdown, access to this website is offered on an "as is" and "as available" basis only.

  • Linen Plus Online may impose limits or restrictions on the use you may make of this website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these terms, Linen Plus Online may withdraw this website, or change or remove website functionality at any time without notice to you.


Intellectual Property Rights


(a) Copyright


All Content found on this Website is safeguarded by Canadian and international copyright laws, unless explicitly stated otherwise on this site. 

You may view this site and its Content using your web browser and/or smartphone, and you may save an electronic copy or print sections of the Content for your personal information, research, or study. If you choose to do so, you must: (a) refrain from altering the Content from its appearance on this site, unless authorized by Linen Plus and in accordance with Linen Plus’s specified conditions; and (b) include the copyright notice "© Linen Plus" on the copied material.

You are prohibited from reproducing, framing, transmitting (including broadcasting), adapting, linking to, or using any of the Content on this Website, except as permitted by this site or as authorized in writing by Linen Plus.  


(b) Trademark Notice 


This site features registered trademarks that are, unless indicated otherwise, either owned or licensed by Linen Plus and are protected by the laws of Canada and other countries. You may not utilize Linen Plus’s trademarks, except: (a) as allowed under the copyright notice outlined above, by saving or printing a copy of this site; (b) as part of a legitimate reference to Linen Plus or a Linen Plus product; or (c) with Linen Plus’s prior written consent. 

The use of any trademarks on this site that are not owned or licensed by Linen Plus is not intended to suggest any association with or endorsement by the owner of that trademark.




Fraud Prevention 


Linen Plus takes every measure to prevent credit card fraud. If we suspect that an order might be fraudulent, we will contact the customer to verify specific details. If the customer fails to provide the necessary information within 5 business days, we reserve the right to cancel the order. 



Order Processing 


Orders are processed during business days (Monday through Friday), between 9 am to 4 pm MST, excluding public holidays within Canada and the United States. Once an order is placed, customers are unable to make amendments or cancel it. 



Order Cancellation 


Linen Plus reserves the right to cancel any order if we are unable to fulfill the requested products. In such instances, we will notify customers as soon as possible.  Linen Plus is not liable to compensate for any loss, expense, or inconvenience customers may face as a result of cancellation. 



Links to other websites


The Website may feature hyperlinks directing you to websites operated by third parties. Linen Plus does not exert control over these linked sites, and as such, we do not assume responsibility for their content. These links are provided solely for your convenience, and Linen Plus’s inclusion of a link does not imply our endorsement or recommendation of the linked sites, their products, or services. Any access to these sites and your use or purchase of their products and services is entirely at your own risk. 


Secure Data and Transmissions


  • Given the nature of the internet, Linen Plus cannot guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems and Linen Plus Online does not warrant that your access to the website will be uninterrupted, error free or that any defects will be corrected. Whilst Linen Plus Online and its third parties take precautions to protect information, Linen Plus does not warrant and cannot ensure the security of any content or information you transmit via the website. You therefore transmit to the website at your own risk. However, once Linen Plus Online or its third party receives your transmission, Linen Plus Online and its third parties will take reasonable steps to preserve its security.If you become aware of any problems with the security of the website, please contact our customer service team immediately.

  • You must take your own precautions to ensure that the process which you use to access the website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, neither Linen Plus Online nor its third parties will accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of this website, any website or any linked website.


Privacy Policy

Linen Plus Privacy Policy available on this website explains how your personal information is collected and managed in accordance with the Canada Privacy Principles in the Privacy Act 2022.



Guests and Registered Users


  • You may access and/or use the website as a guest or as a member.

  • To become a member of the website, you must provide your name and address, telephone number, a valid email address and nominate a password. If you do not provide accurate and complete details we may not be able to activate your membership or supply products to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting [email protected]

  • You will receive an email from us as soon as practicable after you create your membership account.

  • We only permit one registration per email address.

  • You must not use another members’ account without permission.

  • You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.

  • If you forget your password you may click on the relevant link located on the website and we will email you a new password, or you may contact [email protected]

  • We reserve the right to terminate a member’s account without notice for any reason whatsoever including without limitation, if you have breached or we suspect you have breached these terms.


Legal Capacity


1. You must be eighteen (18) years of age or over to register as a member of the website or purchase products from the website.

2. Linen Plus Online reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an order to be placed, for any loss or damage Linen Plus Online may suffer as a result of a transaction entered into by a minor.

3. Any Order and/or purchase made by you using this website is an acknowledgement by you that you (a) are over the age of eighteen (18) years, (b) accept these terms, (c) agree that you have entered into a legal contract with Linen Plus Online in relation to these terms, and (d) these terms, together with your order, constitute the entire agreement between you and Linen Plus for the supply of products. 



Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Canada and United States  and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of both countries. If any provision of these Terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms, which will continue in full force and effect. If you access this website in a jurisdiction other than Canada and United States, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. Linen Plus Online makes no representations that the content of this website complies with the laws of any country outside Canada and United States.


These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of this website following such amendment of these Terms will represent an agreement by you to be bound by the Terms as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms will survive. Reference to “website” includes the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).

Website Terms of Use Version 9.1 Sept 2023