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For your convenience, your online purchase can be returned by mail at Linen Plus location within 30 days of your invoice date. Merchandise being returned must be unused and in the original packaging. Refunds will be credited to the original purchasing credit card account number. If you are not completely satisfied with your online purchase for any reason, please request a Return Authorization. Some exceptions apply (please see below). To request a Return Authorization: Please email us at customerservice@linenplus.ca. Include your name, order#, item(s) to be returned, and the reason. You will receive a Return Authorization # in 1-2 business days with shipping instructions. Customers are responsible for return shipping charges with the courier of their choice. If the returned shipment is lost or damaged it is the customers’ responsibility to file a claim. We will notify you via email once the return has been processed and the credit has been applied to the original purchasing credit card account number. Defective Item(s): Please email us at customerservice@linenplus.ca within 30 days of your order date. Include your name, order#, defective item, a brief explanation of the defect and whether you would prefer a refund or a replacement. Linen Plus will send you a Return Authorization # and a prepaid UPS return label (for returns up to 70 lbs.). You will have the option of bringing the return to a UPS drop-off location or calling UPS @ 1-800-PICK-UPS (1-800-742-5877) to schedule a pickup. Incorrect Item(s): Please email us immediately at customerservice@linenplus.ca. if you received the incorrect item(s). Please include your name, order# and details about the incorrect item(s) shipped to you. Linen Plus will send you a Return Authorization # and a prepaid UPS return label (for returns up to 70 lbs.). You will have the option of bringing the return to a UPS drop-off location or calling UPS @ 1-800-PICK-UPS (1-800-742-5877) to schedule a pickup. Upon receipt of the returned items Linen Plus will arrange to have the correct item(s) shipped. Returns Exceeding 70 lbs.: Oversized or heavy items that need to be returned may require being placed on a wooden pallet. Common carriers (freight trucks) may be used for pick-up. Return Policy Exceptions: Non-returnable items include major equipment, clear-out items, special-order items (non-stock items), any item that is gas powered or contains flammable liquids, any equipment that is missing the serial#, items not in their original packaging, items that have been used, and items not in their original condition. ANY ITEM RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER WILL BE REFUSED AND RETURNED TO THE CUSTOMER AT THE CUSTOMERS’ EXPENSE. Goods Damaged in Transit Do not accept shipments that are noticeably damaged upon arrival. If you discover any damage due to shipping contact Linen Plus immediately at customerservice@linenplus.ca. All customers must submit any claims for shortages or damage within 48 hours of signing for the shipment. Please include your name, order#, details of the damage and if possible, pictures. Do not discard of any damaged material. Retain the shipping carton, inner packaging, and courier shipping label. Linen Plus will file a claim with the courier. Missing Item(s) Please contact us immediately at customerservice@linenplus.ca if any items are missing from your order. Please include your name, order# and what item(s) are missing. Once confirmed we will immediately arrange to have the missing item sent.