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  • Frequently Asked Questions(FAQs)

PRODUCTS

 
Sheets

What's the difference between Percale and Sateen sheets?

Percale

A one by one-yarn weave fabric with a matte finish and a cool, crisp feel. It is exceptionally soft and durable, lightweight and breathable, making it especially forgiving during those hot summer nights. 

Sateen

A four by one-yarn weave fabric, resulting in a silky-soft feel and luminous sheen because of a larger exposed surface. It is more tightly woven and heavier in weight than Percale, making it warmer and softer for all around year use.

How do I care for my sheets?

Machine wash in cool water using a mild detergent. Wash with items similar in color and fabric, while avoiding any items that may have zippers or hooks that could cause pilling. Tumble dry on low heat to preserve the natural fibers.

 

Avoid using chlorine bleach, benzoyl peroxide and other harsh chemicals.

How deep is the pocket on your sheets?

Our fitted sheets are made with a 15" deep pocket so they will slide on to almost every mattress with ease.   

What are the measurements of your sheets?

Measurement of sheets are indicated on the product detail page.

Are your sheets OEKO-TEX certified?

Yes! All of our sheets are OEKO-TEX certified. This certification means our products are all free of harmful chemicals and materials that are traditionally used in manufacturing textile goods. OEKO-TEX tests for harmful substances which are prohibited or regulated by law and chemicals which are known to be harmful to health. We also test for color fading and acidity as a precautionary measure to safeguard health at every stage of production.

 

Do your sheets wrinkle?

Unlike most sheet brands we don't use any artificial chemicals in our sheets to make them wrinkle-free. Like any 100% cotton products, your sheets will naturally wrinkle but they will wrinkle less and less with every wash and use. We recommend drying your sheets on a low temperature to prevent significant wrinkling, and taking your sheets out of the dryer 5 minutes before the cycle ends and hanging them to dry.

Will my sheets soften after I wash them?

Yes! Our sheets will continue to soften with use and washing.

Unlike other Bedding brands, Linen Plus Brandsl does not artificially soften its fabrics with silicon, formaldehyde or toxic chemicals.

Care Instructions

Can I wash Pillow and Duvet?

Yes! Our Pillows and Duvet are both machine washable. The care instructions are as follows:

 

  • Machine wash in cool water on delicate cycle in a large capacity front-load washing machine with a maximum temperature of 30°C (86°F) while not over filling machine.
  • Use mild detergent and do not use fabric softeners or conditioners.
  • Tumble dry on low
  • Use a dryer ball when drying pillows or duvet. A dryer ball will maintain movement of the fibers, allowing for faster and more even drying.
  • Ensure items are completely dry before storing and re-fluff before storage or before use. Do not store in plastic.
  • Wash heavily soiled items separately from lightly soiled items

ORDERS, SHIPPING + RETURNS/EXCHANGES

Orders

The billing/shipping address I entered on my order is wrong, what do I do?

Simply send us a message and we can help correct this on your order in the back end. Try to do this right away so we can catch your order before it goes out. 

You can contact us at orders@linenplus.ca

I cannot log into my account!

If you are having issues logging into your account because you cannot remember your password, you can request a password reset from the login page. Simply click the "Forgot Your Password?" link located the email field.

If you are having issues beyond your password, please send us a message and our Client Care team will do their best to assist you. You can contact us at ecsupport@linenplus.ca

What methods of payment do you accept?

We accept Visa, Mastercard, and American Express  credit cards. For Net30 days payment terms, please email payments@linenplus.ca

Will I be charged sales tax?

Sales taxes will apply to any orders shipped to Canadian addresses as per the province or territory being shipped to.

International orders may be subject to additional duties and/or import fees.

How can I cancel my order?

Contact our Client Care team within 30 minutes of placing your order to process a cancellation. Cancellations are NOT guaranteed and can only be made during business hours Monday-Friday, 8:00am – 4:30pm MT.

If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

You can contact us at customercare@linenplus.ca

Shipping

What are the shipping rates?

 

Linen Plus is happy to offer shipping anywhere in Canada. All orders in Canada over $150 (before taxes) will receive free standard shipping. We offer Standard, Express and Priority Shipping. Shipping costs are dependent on the size and weight of your order, and are calculated at the time of your checkout.   

Please note remote area deliveries may experience longer shipping times.         

When is my order shipping?

Our fulfilment team tries their best to turn your order around 1-2 business days; however, from time to time order volumes are high and can cause backlogs in processing orders. We always strive our best to get your order shipped out in a timely fashion.

If all of your items from your order are in stock, you will receive a shipping confirmation email with tracking information within 1-3 business days. If you purchase an item that is currently out of stock, you will receive this confirmation as soon as ALL items are available.

If an item on my order is Backordered, when will my package ship?

We aim to ship all orders as quickly as possible; however, if your order has a backordered item on it your entire order will ship when ALL items are in stock.

We will contact you if your order is expected to be shipped later than 14 days after the order date due to a backorder. 

My order has not shipped yet, can I add something to it?

 Linen Plus does not store credit card information on file for our customer's security. The best way to add to an existing order is to place a new one and we can try to ship both packages together. After placing your second order, send us a message and a Client Care team member will help you combine orders.

Returns/Exchanges

What is your return policy?

We stand behind the quality of our products and are confident you will love the feel of your new bedding. Our return policy is as follows:

If you are unhappy with your sheets for any reason, we are happy to accept returns within 30 days of purchase, no questions asked. Once we have received the product back, the return will be refunded in the original method of payment. 

The following items CANNOT be returned:

  • Individual items purchased as part of a set
  • Items that have not been postmarked within the 30 day window
  • Free gifts or promotional items with a retail value

What is your exchange policy?

Rather than exchanging products, our policy is "Return and Reorder". We recommend returning your item(s) and placing a new order once your refund is processed to avoid multiple charges on your card.

What if I return my entire order without the free gift?

If you return your entire order, you will need to include the free gift along with your return. If you do not return the free gift you will receive a refund for the order minus the retail value of the gift you received. 

International Orders

Do you ship internationally?

At this time, we do not offer international shipping.