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FAQ

Frequently Asked Questions

Linen Plus General Frequently Asked Questions
Where Linenplus has a business "presence,” we are required to collect sales tax. As obligated, Linen Plus charges sales tax on orders for taxable items in accordance with state and local tax laws. Linen Plus charges sales tax on orders for taxable items in accordance with applicable state and local tax laws. The amount of sales tax charged depends on several factors, including the item purchased, the destination of the order and, where applicable, the location from which your order is shipped. During the checkout process, the order confirmation and packing slip will reflect the estimated sales tax. Please be advised that the estimated sales tax may differ from the final amount charged for your order. ... Read more
Depending on the Product you are buying. We have 3 distribution centres in Canada . Edmonton AB, Delta BC, Toronto ON. If the product is stocked in Toronto, it is 1 -2 Business Days, From Edmonton or Delta it is 3- 4 business Days ... Read more
All product we sale on Linenplus.ca is in Canadian dollars. ... Read more
Linen Plus strives for complete customer satisfaction. If your purchase does not meet your expectations, a Return Authorization from our Customer Care Department is required. Items listed on Linen Plus can be returned in re-sellable condition and in original manufacturer packaging will be processed at 15%restocking fee charged to the customer, if the request is received within 15 days from the original date of shipment. Credit will only be issued when the item has been returned to us. Pick up charges may apply if outside our local delivery areas. Past 30 days, but within a year of purchase, an authorization may be provided by Customer Care and a minimum 25% restocking charge may apply. Unopened linen items may be returned within 15 Days of purchase. Simply contact our Customer Care Department, stating your account and the invoice number that the products were purchased on and a Return Authorization number will be issued for an exchange of goods or a full credit against your account. All credit claims for damaged products, sales errors and short shipments should be requested immediately after receiving and verifying your order and no later than 10 business days from invoice date. All requests for proof of delivery must be received within 60 days of the invoice date Defective Products: All products are guaranteed against manufacturing defects within 60 days of receipt and are covered by each manufacturer’s guarantee, which may vary in content and length from one to another. Return Authorization from our Customer Care Department must be obtained prior to returning a defective product. After 60 days, please contact the manufacturer's directly. ... Read more

If you are a tax-exempt organization and do not have a Linen Plus Tax-Exempt Customer Number, please follow these steps:

Step 1: email your tax certificate to Linenplus at [email protected]

Step 2: On a cover sheet, please include your telephone number and order number if applicable. Please do not write on your tax certificate.

Step 3: Your order will be taxed and a refund generated as soon as our Tax Exempt team verifies your tax-exempt information. Please let us know if you have any questions.

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Buy in large quantities and you can save even more. Simply call 1855-469-5353 to see if you qualify for a volume discount. email your bid proposal to [email protected] ... Read more

Linen Plus will ship any order for free within Canada (see below for some exceptions) with a minimum purchase value of $179.00 before taxes via UPS & Loomis Express. Courier service is available through Canada Post upon request.

For questions about an order, other questions and comments, please contact our customer service team via email at [email protected] or call us toll free at 1-855-469-5353.

 

Shipping Details & Exclusions


LINEN PLUS SHIPPING OPTIONS
SHIPPING METHOD SHIPPING TIME SHIPPING RATE
Free Standard Shipping* 1-5 business days $0.00 (orders over $179)
UPS Standard 1-5 business days $9.99 - 178.99(orders under $179)
Express 1-2 business days $60.00

*Free Shipping may not be available for remote areas. See Shipping Surcharges section below.

Orders are shipped Monday-Friday (excluding holidays). Orders placed after 2:00pm ET begin shipping the next business day. If there is a delay shipping your order, we will contact you within 24 hours.

ESTIMATED SHIPPING TIMES (STANDARD SHIPPING)
PROVINCE(S) SHIPPING TIME
All Major Canadian Cities 2 days
Ontario, Quebec 1-2 days
Manitoba, Saskatchewan, New Brunswick, PEI, Nova Scotia 3-4 days
Alberta, British Columbia, Newfoundland & Labrador 1-3 days
Yukon Territory, Northwest Territories 6-7 days
Nunavut 11-12 days

 

2-Day Shipping to Major Canadian Cities via UPS


Linen Plus will ship any order for free within Canada (see below for some exceptions) with a minimum purchase value of $179 before taxes. UPS 2- 4 Day Ground is our default shipping method for most locations within Canada. 

UPS  2-day express shipping is not offered to select locations. Orders being shipped to a PO box, and orders shipping to locations with two zeroes in the postal code will not be eligible for UPS 2-day express shipping. In addition, areas in our shipping surcharges section are also not eligible for UPS 2-day express shipping. Orders to these locations may be shipped via Canada Post by default, unless UPS is otherwise requested by the customer at the time of order. 

To request a specific shipping service or inquire about our shipping methods, please email us at [email protected]

Shipping Surcharges


Certain remote areas within Canada have limited delivery service and this results in a high shipping costs. We are unable to offer free shipping to these areas, but do have competitive rates with Loomis and Canada Post of which you can take advantage. Once we recieve your order we will contact you with the shipping surcharge. We apologize in advance for any delays or inconvenience this may cause.

These areas include (but are not limited to) Yukon, Northwest Territories, Nunavut and the following postal codes:

British Colombia:

V0B, V0C, V0E, V0G, V0H, V0J, V0K, V0M, V0N, V0P, V0R, V0T, V0V, V0W, V0X, V1C, V1E, V1G, V1J, V2H, V2V, V3Y, V6M, V8A, V8C, V8G, V8J, V8M

Manitoba:

R0A, R0B, R0E, R0G, R0J, R0L, R8A, R8N, R9A

Alberta:

T0E, T0H, T8S, T0G, T0A, T0C, T0J, T0K, T0P, T0L, T0M, T8V, T9C, T9V

New Brunswick:

E4P, E4X, E7H, E8E, E8J, E8T

Newfoundland & Labrador:

A0A, A0B, A0C, A0E, A0G, A0H, A0J, A0K, A0N, A0P, A0R, A1E, A1X, A2A, A2B, A2H, A2N, A2V, A5A, A8A

Nova Scotia:

B0E, B0J, B0N, B0P

Ontario:

K0E, K0L, N0E, P0J, P0L, P0P, P0T, P0V, P0W, P0X, P0Y, P5N, P7A, P7B, P8N, P8T, P9A, P9N

Prince Edward Island:

C0A, C0B

Quebec:

G0A, G0C, G0E, G0G, G0H, G0J, G0K, G0L, G0T, G0V, G0W, G4W, G4X, G5A, G5B, G5H, G5J, G5R, G5T, G7B, G7N, G7P, G8H, G8J, G8K, G8L, G8M, G8N, G8P, J0A, J0K, J0M, J0R, J0T, J0W, J0X, J0Y, J0Z, J1T, J1Z, J3T, J5V, J6E, J8C, J9E, J9L, J9P, J9T, J9Z

Saskatchewan:

S0A, S0C, S0E, S0G, S0J, S0K, S0L, S0M, S0N, S0P, S4A, S4H, S4V, S7A, S9X

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Unlike most sheet brands we don't use any artificial chemicals in our sheets to make them wrinkle-free. Like any 100% cotton products, your sheets will naturally wrinkle but they will wrinkle less and less with every wash and use. We recommend drying your sheets on a low temperature to prevent significant wrinkling, and taking your sheets out of the dryer 5 minutes before the cycle ends and hanging them to dry.

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