Protect Your product with Product Care®
Two Different Product Care Plans:
Product Care Replacement Plans
are only available on selected products and provide for a one-off replacement of Your Product commencing on the expiry of the Manufacturer's Voluntary Warranty Period.
Product Care Repair Plans
are only available for selected products and provide a repair of Your Product, commencing on the expiry of the Manufacturer's Voluntary Warranty Period.
With Product Care®You can relax knowing Your purchase comes with additional protection. If an assessment finds that Your Product has suffered an Eligible Fault, We'll arrange to have a brand new replacement Product delivered to Your doorstep. Where We cannot find You a suitable replacement, We will give You a store credit or cash settlement.
1, 2 or 3 Years Protection for computers or 2, 3 or 4 Years Protection for Electrical goods, depending on the product You have purchased.
New for Old Replacement
Cover for Wear & Tear, Dust & Environmental Factors
All Freight & Service Call-Out Fees Covered For an Eligible Fault
Our range of support options ensure You experience an easy and hassle free process when You need to talk to us about Your Product Care®. Whether You are experiencing a fault, or wanting to redeem Your additional benefits, We will provide You with guidance and support every step of the way.
Making a claim is simple and We are here to help You through every step of the process. Simply:
- Register Your claim online at www.productcareclaims.com.au or call our Customer Care team on 1300 880 459
- Have Your original purchase receipt handy to register the details of Your claim
- Your faulty item will be assessed and an appropriate replacement will be arranged
Having Product Care® with Your purchase means You can enjoy a range of special benefits that are exclusive to You and will help You enjoy the experience of Your new Product even more.
Advantage: Computer Technology
Get a brand new replacement if Your Product suffers an eligible fault through our hassle free support process, plus enjoy a range of exclusive benefits like a Product health check and free prints each year so You experience Your new Product even more.
50 6" x 4" photo prints per year, for 3 years, at no additional cost.
Annual computer Health Check, for 3 years, at no additional cost.
- 25% off mobile phone accessories (excludes Samsung and Apple genuine)
- 25% off frames and albums
- 20% off headphones
- 25% off internet security
- 20% off full set of ink cartridges
- 30% off 12 month Tech 2 Home Premium Phone Support Subscription
Advantage: Electrical Goods
A dedicated support team is available to help with troubleshooting and advice for using Your Product with Product Care®.
You can access this assistance by calling 1300 200 020 or You can submit Your enquiry by visiting www.productcareclaims.com.au
- 20% off a surge protector
- 10% off a cooking accessory
- 10% off a coffee accessory
- 10% off an audio visual accessory
- 20% off a laundry accessory
- 20% off a refrigeration accessory
Product Care® FAQs
We recognise that Your rights under the Australian Consumer Law are important and cannot be limited or excluded. The rights under Product Care® are in addition to Your rights and remedies under the Australian Consumer Law. You are not required to pay for Your rights and remedies under the Australian Consumer Law. Nothing in Your Product Care® plan excludes, restricts or modifies Your rights under the Australian Consumer Law. For more details please refer to the Terms and Conditions Annexure 'A' which is a table that compares Your existing rights under the Australian Consumer Law with Your additional rights under Product Care®.
Making a claim is simple. You can register Your claim online at www.productcareclaims.com.au or call us on 1300 880 459. All You need is Your original purchase receipt.
If You contact Your original store of purchase, they will be able to provide you a printed copy of Your receipt. If you cannot recall what your original store of purchase is, contact us on 1300 880 459 and We can help You.
Occasionally, faults can be caused by the use of the Product outside of the operating instructions provided by the manufacturer. If You suspect a fault with Your Product, We always recommend referring back to the original documentation provided with Your Product and performing troubleshooting prior to registering a claim. You may incur charges with Your claim if Your Product is found to not have a fault.
During the term of Your Product Care® We recommend that You contact our Customer Care team prior to transporting Your Product. You may not be required to transport Your Product, particularly as We cover all costs of freight associated with assessment. Our Customer Care team can talk with You about what options You have to get Your Product assessed as quickly as possible. Contact us on 1300 880 459.
Your Product Care starts on the expiry of the Manufacturer’s Voluntary Warranty Period for Your Product. This period may differ between products.
No. Firstly, it’s important that We arrange to have Your Product assessed by an authorised agent before replacement options are confirmed. Assessments are handled by Our Customer Care team, and all freight fees to transport the Product for assessment are covered if an Eligible Fault is found. If an Eligible Fault is not found, You may be liable for those freight fees and assessment costs.
In order for us to provide You with easy and hassle free claim registration process, We ask that You have the following items handy when calling our customer care line:
- A copy of Your original proof of purchase;
- Your Product brand, model and serial number; and
- Your contact details, including phone and / or email.
Yes. You can make a claim from anywhere in the world. See the terms and conditions for the claim process.
Your Product Care® does not cover any Eligible Fault Exclusions (which include faults caused by physical damage, Product misuse, electrical surges, user-installed software or using the Product outside the Manufacturer’s guidelines) and any Excluded Accessory. For a complete list of exclusions please read the Terms & Conditions.