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7. Goods returned as a result of a recall or determined defective by manufacturer or transit conditions will be returned prepaid by Linen Plusupon authorization. In some cases a Destruction of Goods form may be issued for distributors on site.

 

 

Procedures for handling damaged goods and freight claims:
• Inspect all shipments the day they are received and report any short shipments or damaged goods to a Linen Pluscustomer service representative within three (3) business days.
• Any shipments damaged in transit require an inspection from the delivering carrier.
• Noticeable damage must be noted on the consignee copy of the freight bill at the time of the delivery, or the claim will be disallowed.
• Inspection results in damage report, which is mandatory when filing a claim, as per department of transport regulations.
• Retain the merchandise in received packaging until carrier inspection is completed.
• Contact the delivering carrier for the inspection time within three (3) days of receipt of goods.
• Notify Linen Plus customer service representative and provide all detailed supporting information.

Procedures for handling defective goods:
• Contact Linen Plus with information including device identifier, date purchased, lot/serial number.
• Linen Pluswill forward Complaint Handling Form to ensure all information is captured for next steps.
• Quarantine all products at your site until Linen Plusinstructs next steps.
• Since Linen Plusis a distributor of products, we will need to notify the manufacturer with all information. In most cases the manufacturer will determine the next course of action.
• To ensure needs are met in the meantime, Linen Plus will search for alternative lots of products to send to customer until disposition of defective product is determined. Substitutes may need to be purchased.
• In all cases replacement product will need to enter client as an order with costs. Credits will be issued as appropriate based on the manufacture’s direction on defective product.
• If defective goods move to recall – Recall procedure will follow to determine what goods are still required to be returned.

Warranty

There are no warranties, which extend beyond the description and directions set for the product on the labeling of the products purchased from Linen Plus. Unless products are used according to directions on the label or manufactures instruction inserts, all warranties expressed or implied, including warranty or merchant ability or fitness, are specifically excluded.